Retail Assistant Manager - Westfield MA - HEKA - Premium Cannabis Dispensaries in MA

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Retail Assistant Manager – Westfield MA


Retail Assistant Manager – Westfield MA

Heka is a premier Cannabis Company located in the City of Westfield, MA. Our priority is to achieve an amazing experience for our patient’s and customers on each visit to one of our dispensaries.

Our Assistant Manager is vital to delivering a distinctive shopping experience. The assistant manager (AM) is primarily responsible for working collaboratively with the General Manager (GM), and independently when the GM is not on-site, to manage, maintain and supervise day-to-day retail operations activities at the dispensary location.

Key Duties & Responsibilities

Cannabis Consultant support:

  • Motivate and inspire team members to be positive, friendly, knowledgeable, and passionate
  • Help the GM coach team members and provide positive and constructive feedback so that they grow professionally
  • Help train team members on work procedures and policies so that everyone understands what’s required to do an excellent job
  • Assist GM in building a weekly staff schedule that complies with floor coverage and labor policies
  • Be accessible and extremely responsive to all team member’s questions, suggestions, and concerns and help resolve any conflicts
  • Achieve and maintain high scores on the following measures related to Cannabis Consultant Support; high retention of top talent and high team engagement scores

Sales and Customer Service:

  • Own all customer feedback and provide customer/patient complaint resolution
  • Provide complaint resolution to ensure satisfaction of all customers and patients
  • Utilize customer and team member feedback to help GM implement changes to improve the patient/customer experience
  • Recommend future promotions and ways to increase sales trends by understanding the success of previous incentives and promotions
  • Review sales reports with GM and communicate with the team to identify sales trends and potential inventory requirements
  • Achieve high scores on the following measures related to Sales and Customer Service – meet or exceed monthly store revenue goals and maintain a high score on all social media customer reviews

Daily Store Operations:

  • Maintain store compliance with all local, state and federal regulations
  • Assist GM in all required reporting, paperwork, and state tracking system recording
  • Assist State and Local Government Auditors and Law Enforcement with inventory, sales, and compliance audits when GM is not present
  • Perform all daily opening and closing procedures
  • Implement and oversee security, reporting and cash management procedures related to opening and closing the store
  • Ensure that the sales floor is always adequately stocked
  • Keep track of all expiring products
  • Coordinate with GM and senior leadership to perform daily/monthly/yearly inventory audits and reconciliations
  • Ensure all expired/damaged/returned product is logged and disposed of according to Heka protocol and CCC regulations
  • Assist in receiving and ensuring that all wholesale deliveries are compliant and accurate compared to invoices.
  • Maintain a superbly clean dispensary, perfect product display cases and organized work environment.

Attributes of an A+ Assistant Manager

  • Extremely positive attitude
  • Cares about retail team members
  • Achievement-oriented, hard working
  • Organized, flexible, and empathetic
  • Detail-oriented and proactive
  • Excellent leadership, management and mentoring skills
  • Ability to multi-task in a fast-paced, high-volume environment
  • Strong communicator who can present ideas clearly
  • Strong problem solving and decision-making skills
  • Collaborative


  • Knowledge of local and state laws and regulations pertaining to medical and/or retail marijuana is a must!!
  • Knowledge of leaf logix and METRC a plus
  • Must already possess or be able to qualify as a Registered Agent.
  • Must successfully pass an extensive background check.
  • Must have reliable transportation.
  • Working knowledge of medical and/or retail cannabis industry.
  • Strong working knowledge of Leaf Logix point of sale system a plus.
  • Reporting and Information Management; must have proficiency in Microsoft Office suite (word/excel/power point).
  • Bachelor’s Degree preferred.
  • 2-3+ years of management experience in retail.
  • Minimum 1 year of RMD experience.
  • Ability to work nights, holidays and weekends.
  • Must be 21 years or older.

Physical Requirements:

  • Physical aptitude and health necessary to perform manual labor tasks required for the proper management of dispensary
  • Ability to perform the following physical tasks: sitting, standing, stooping, stretching, walking, bending, twisting, reaching, performing repetitive motions, and carrying boxes.
  • Able to lift 50lbs and push 100lbs.
  • Max. file size: 50 MB.