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Heka is a premier Cannabis Company located in the City of Westfield, MA. Our priority is to achieve an amazing experience for our patient’s and customers on each visit to one of our dispensaries.
We are seeking an experienced, passionate and customer/staff focused Retail GM to manage the company’s Westfield dispensary operations. Requiring an extremely strong focus on customer service and compliance, the Retail GM will train and lead a team of Cannabis Consultants to deliver a unique, high-quality customer experience. Our people are our most important asset. We are looking for a dedicated candidate to come in on the ground floor, grow with our company and prosper long-term.
The Retail GM sets the tone for the day, maintains the culture of the business, protects our brand, inspires our employees and shows compassion for our patients/customers. The Dispensary GM is accountable for managing sales performance and identifying sales opportunities, helps in developing overall store strategies and tactics to achieve sales, service, and performance goals. He/She oversees day-to-day operations of their dispensary location. This includes managing staff at the dispensary location, ensuring successful compliant operations and high-level customer service. The store GM is responsible for the staffing schedule making sure the dispensary is properly staffed always.
The Dispensary GM reports directly to the Director of Retail Operations. The Dispensary GM is responsible for overseeing operations of their dispensary including but not limited to retail sales, inventory management, product intake, education, onboarding of sales associates, new product ideas. This position requires high-level of communication skills, as this person will communicate with both upper level management and dispensary staff and may act as a spokesperson for the Director of Retail Operations to employees. This position is responsible for dispensary employees’ strict adherence to laws and regulations concerning medical and adult-use cannabis put forth by the Massachusetts Cannabis Control Commission.
Duties and Responsibilities
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