Retail Sales Associate - HEKA - Premium Cannabis Dispensaries in MA

OPEN 9:00AM-9:00PM Monday-Saturdays. 10:00-8:00pm Sundays, BUNDLE UP! Buy a 2nd item and receive 20% off, buy a third item and get 30% off. See below for details!


Retail Sales Associate


Retail Sales Associate

Heka is a premier Cannabis Company located in the City of Westfield, MA. Our priority is to achieve an amazing experience for our patient’s and customers on each visit to one of our dispensaries. Our dispensaries are where patients and customers come to “Experience their journey with cannabis”. Our sales associates are vital to delivering a distinctive shopping experience, with exceptional service. The Associate is primarily responsible for providing assistance to guests and patients through concierge-level service. Individual responsibilities as an associate include demonstrating outstanding customer service and sales skills, assisting with keeping the sales floor stocked with merchandise and/or organizing the sales floor and stock areas. The Associate conducts day-to-day operations within the dispensary location while adhering to company policy and industry regulations.

Essential Duties and Responsibilities

  • Provide outstanding, accurate customer service to patients and customers by answering or appropriately directing questions and concerns
  • Enthusiastically greet guests within the dispensary, inquire what they are looking for, making product recommendations based on ongoing research of strains, cannabinoids and vendor-produced products available
  • Maintain knowledge of all cannabis strain profiles, edibles, concentrates, pre-rolls and accessories for sale in the dispensary, utilizing knowledge of how cannabinoid profiles and potency affect the body
  • Retain thorough and comprehensive knowledge of patient and member benefits, discounts, coupons and promotions, encouraging memberships for medical guests
  • Understand Heka exchange policy, accessories manufacturer warranties, and how to facilitate guest merchandise returns to Management
  • Abide by product handling procedures, including company safety and health policies as well as regulatory agency compliance
  • Maintain cleanliness and organization of dispensary by stocking retail items and supplies, keeping display cases organized perfectly, vacuuming, and sanitizing
  • Answer phone with Heka scripted greeting, provide customer service, and accept Heka Express or call-ahead orders
  • Accurately record phone and online orders into the point-of-sale (POS) system
  • Confirm accuracy of order displayed in POS (correct product, quantity and/or weight, RFID, Pricing, etc.)
  • Verify correct use of required packaging and labeling according to Heka policy and State regulations
  • Operate cash register by using barcode scanner, computer-based POS system and cash drawer to process transactions, ensuring guests and patients leave with labeled product inside of a state regulated exit bag with receipt
  • Adhere to Heka security protocol and promote safety for guests, patients and other team members
  • Work as part of a team to ensure sales, guest satisfaction and compliance goals are met
  • Fill time during scheduled shifts with productive, useful activity, including cleaning, stocking, researching, learning, organizing or completing any other tasks to contribute to company success
  • Adhere to all company uniform policy and preserve all provided necessary equipment
  • Uphold personal hygiene to ensure safe interaction with patients, products and other Team Members
  • All other job duties as assigned


  • High School diploma or General Education Development (GED) required
  • Must maintain current knowledge and adhere to all policy’s and regulations of the Massachusetts Cannabis Control Commission, the Accountability Act (HIPAA), and Heka Management
  • Excellent computer, mathematical, language and reasoning skills
  • Bilingual skills a plus
  • Retail, operations and/or sales experience

Preferred Skills & Experience

  • Previous Cannabis industry experience
  • Knowledge of Massachusetts marijuana regulations and requirements
  • Has worked with Leaf Logix and Metrc

Job Type: Full-time

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